coor_smartresponse

Coor SmartResponse

Hvad sker der, hvis kopimaskinen går i stykker, elevatoren er ude af drift, eller nogen spilder kaffe på gulvtæppet i mødelokalet? Ofte ingenting. Tid er dyrebar, og det kan være besværligt at rapportere det, så det kan være fristende at lade en anden tage sig af problemet.

Sådan behøver det ikke at være. Coor SmartResponse gør det lettere for medarbejdere at rapportere fejl, og de bliver håndteret hurtigere.

Coor SmartResponse gør det lettere at rapportere fejl

Coor SmartResponse gør fejlrapportering så enkel, at medarbejderen, der opdager fejlen, hellere vil rapportere den end ignorere den. Ved hjælp af unikke QR-koder på fx kopimaskiner, automater, elevatorer, toiletter og konferencefaciliteter kan medarbejderen rapportere via ens smartphone. Det eneste det kræver, er at downloade en QR-læser fra App Store eller Google Play.

Coor SmartResponse gør fejlrapportering så enkel, at medarbejderen, der opdager fejlen, hellere vil rapportere den end ignorere den.

Hurtigere fejlretning og bedre resultater

Når alle enheder og lokaler får en unik kode, bliver håndteringen af fejlrapportering og udbedring lettere. Da hver QR-kode indeholder information om placeringen og den specifikke enhed eller det pågældende område, dokumenteres fejlene mere tydeligt. Hermed minimeres risikoen for misforståelser, og de udførende handymænd m.v. kan planlægge og udføre deres arbejde mere effektivt. Dette reducerer tiden fra fejlrapportering til udbedring, mens kvaliteten i det udførte arbejde samtidig optimeres.

Kort om SmartResponse

  • Unikke QR-koder placeres direkte på vigtige enheder og lokaler
  • Ved hjælp af en smartphone eller tablet med en QR-læser, åbner QR-koden en webformular til fejlrapportering
  • Ved at angive en mail i webformularen modtager medarbejderen, der rapporterer fejlen, en notifikation, når fejlen er blevet afhjulpet
  • Fejlrapporten sendes derefter direkte til Coor, som planlægger og gennemfører fejlretningen

Vil I vide mere?

theis lange coor

Theis Lange

Chef for forretningsudvikling og innovation

+45 2787 2452

theis.lange@coor.com

Kontakt os

Coor Privacy policy

We have updated our Privacy Policy to help you understand what information we process and why we process it. We have made these updates as new data protection regulations (GDPR) entered into force on 25 May in the European Union / EEA.

Consent to the processing of personal data

The personal data we process is data provided by you when you fill in a contact form or subscription form on Coor's websites. It is your full name, e-mail address and your phone number or postal address (if and when applicable).

What is the purpose of processing your personal data?

Your personal data is required in order for us to send out the material you expressed an interest in such as press releases, news, and/or newsletters. We also use personal information to contact you personally if you filled in a contact form.

What is the legal basis for processing your personal information?

Our processing of your personal data is based on your consent to the processing. You can revoke your consent at any time by emailing us at info@coor.com

Information about processing your personal data

We have implemented appropriate technical and organizational measures to protect your personal data against loss or unlawful access. The number of persons with access to your personal data is limited. Only persons managing the Coor website you visited and/or who need to process your personal data in accordance with the above purposes will have access to your personal data.

We may also share your personal data with other Coor Group companies and suppliers and business partners who perform services or development on our behalf.

Your personal data may be transferred to a third country, that is, a non-EU / EEA country, in conjunction with Coor's use of the cloud-based services Office 365 provided by Microsoft Ireland Operations Limited ("Microsoft").

When Microsoft provides Office 365 services, Microsoft manages customer data (such as email, files) in data centers in the EU (currently: Dublin (Ireland) and Amsterdam (Netherlands)). However, as an integral part of the Office 365 services, some limited personal information (such as e-mail address) may also be processed in the United States).

In order to comply with applicable data protection requirements, Coor has entered into a data processing agreement with Microsoft and has also entered into standard contractual clauses ("EU Model Clauses") with Microsoft. All Microsoft subcontractors handling personal data in connection with the Office 365 services are committed by Microsoft in accordance with Article 11 of EU Model Clauses.

GDPR